Frequently Asked Questions
Below You Can Find In-Depth Answers to the Most Common Questions, Offering Clear Guidance and Helpful Information
What is the return and refund policy?
We want you to be completely satisfied with your purchase. If you're not happy for any reason and had a ‘crappy’ experience, you can return your items within 30 days of receipt for a full refund or exchange. Items must be in their original condition. Please visit our Return Policy page for detailed instructions.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s site.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. Your payment information is securely processed.
How do I contact customer service?
You can reach our customer service team by phone at 1-518-618-2443, or through our 'Contact Us’ page. We strive to respond to all inquiries within 24 hours.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the issue. We will arrange for a replacement or refund as quickly as possible.
Are these products safe for children?
While our products are designed to be fun and safe, some items may contain small parts or be more suitable for older pranksters. Please check the product descriptions for age recommendations and supervise younger children during playtime.
Is bulk or wholesale orders offered?
Yes, we do! If you're planning a large event or just really love pranking people, we offer bulk and wholesale pricing on many of our items. Contact us for more details and to get a custom quote.
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What are the shipping options and delivery times?
We offer various shipping options to meet your needs. Standard shipping typically takes 7-20 business days within the U.S., and international shipping can take 10-30 business days. We want you to be aware that shipping can take longer than average at times so that you do not have a ‘crappy’ experience. The order processing time can take 1-3 business days before items are shipped. Please refer to our shipping page for more information.
How do I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on the destination. Please refer to our Shipping Information page for more details on international shipping.
Is there a physical store for CrappyStuff.com?
Currently, we are an online-only store, but who knows? Maybe one day, we’ll have a brick-and-mortar shop filled with the funniest, crappiest stuff you’ve ever seen. For now, enjoy shopping with us from the comfort of your home!
Can I send a gift directly to someone else?
Absolutely! Just enter the recipient's address in the shipping information at checkout, and we’ll take care of the rest. You can even include a personalized note to add an extra touch of hilarity to your gift.
Do you offer gift wrapping or special packaging?
Unfortunately, we do not offer gift wrapping or special packaging but we can include a special message created by you.
OR
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout and include a personalized message. Details about our gift wrapping service are available on our Gift Options page.
OR
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout and include a personalized message. Details about our gift wrapping service are available on our Gift Options page.
Are there any discounts or promo codes available?
We love spreading joy, and that includes giving you great deals! Keep an eye on our website and sign up for our newsletter to receive the latest updates on discounts, promo codes, and special offers. You might just find a deal that makes you laugh out loud!
I have a question that’s not listed here. How can I contact you?
We’re here to help! If you have any other questions, feel free to reach out to our customer service team through our Contact Us page. We promise to respond faster than a whoopee cushion can make you laugh!
We hope these FAQs help you navigate the world of CrappyStuff.com. Remember, laughter is the best medicine, and a little fake poop never hurt anyone (except maybe their pride)!
